Beter insights,
better customers

80% of all textual data is left unanalysed. It’s time to change this. In-depth customer insight analysis for more new and loyal customers.

Unstructured data - Hemisphere

From data to process improvement

We assist organisations by attributing meaning to their large amounts of unanalysed (anonymised) customer data. This data contains rich and real-time information for a wealth of applications like: understanding customer needs, identifying trends, optimizing processes, and personalizing offerings. We reverse the conventional business intelligence workflow so you are able to understand problems better and take action faster.

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Topic:

Sentiment:

Summary:

Intent:

Natural Language Understanding

Neutral

Data is everywhere, but it takes in-depth knowledge of algorithms to analyse it

Make it clear that Hemisphere has the expertise to analyze texts using AI

Topic:

Natural Language Understanding

Sentiment:

Neutral

Summary:

Data is everywhere, but it takes in-depth knowledge of algorithms to analyse it

Intent:

Make it clear that Hemisphere has the expertise to analyze texts using AI

Advances in Artificial Intelligence enabled us to understand natural language on a scale we never saw before. In the vast majority of data, the richest information is captured in messages, reports, contracts, and other text-based documents. It requires the right set of skills to build the machine learning models that comprehend the complexities that human language & unstructured data brings.

AI is not a solution looking for a problem, but a set of skills that make problem-solving easier

Customer Service

Chat conversations, emails, voice transcripts; they are all examples of dialogue-based interactions. Improve your customer understanding and automate routine tasks.

Field Mapping

Data is stored on various data sources inside and outside your organisation. Over time, it becomes increasingly difficult to derive the correct analysis from it. Using our smart language mapping tools we assist you by mapping the old fields into the new database records so analytics becomes possible.

Management Insights

Collect real-time insights from management reports and articles. We help you understand how unstructured data impact your organisation and the decisions you make.

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Recent Work

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Latest Updates

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Hemisphere at The Nieuwe Economie (RTL-Z)
Hemisphere is featured in The Nieuwe Economie. A business program on the Dutch television. Thomas explains where Hemisphere stands for and how we help our clients by tackling difficult data...

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