Super Service Agents will enable companies to connect with customers in a human way

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Natural Language Processing technologies powered by transformer-based models have made a major breakthrough at analyzing texts in a comprehensive way enabling companies to listen, understand and respond to their customers diligently, accurately and at scale. Imagine an automated super service agent who understands on the first attempt what the customer is asking and provides a response that is consistent with the company’s brand promise.

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Written by Fabio Rodriquez