Discover what your customers are telling you

Understanding the wishes, complaints, and needs of customers has become more important than ever before. By analyzing customer sentiment from reviews and conversations you are able to discover, quantitatively, what matters to them in real-time. Gathering the values of customers and attitudes towards your products through thousands of expressions strengthens your product development process.

Sentiment
Analysis

Collect sentiment from all conversations happening every day to quickly identify features that when improved will have a relevant impact on your customers.
ReviewPositiveNegative
AMS-FRA. Good flight on a cityhopper Fokker 70 professional crew and adequate flight info during the short flight. Taxi at FRA was very long after landing at remote landing strip (25 min).Professional crewDeparture > Long taxi time
YYZ to AMS. In general the aircraft is very dated and the seats are among the worst I have experienced in recent history most major airlines replaced this style of seats years ago._Interior > Seats > out-dated
CGK-KUL. Plane was delayed due to technical problem and heavy air traffic coming in and out of Jakarta. However crew apologised for the delay but the food was not good poor of choice.Crew > politePunctuality > Delay Food
BAH-AMS-CPT. Good flights all on schedule. Food cabin crew and entertainment all acceptable. No problems.Punctuality > on time_
Flight from Amsterdam to Moscow. The flight was on time the plane was clean although not very new. The food was fine. Attentive and helpful flight attendants. Overall a good experience.Crew attentive Punctuality > on timeInterior > outdated
Journey & topic model in action

Monitor sentiment in real time

Get a real-time picture of how your customers feel about the features in your products. Downdrill to sub topics, track trends, or identify improvement opportunities, all presented in comprehensive value dashboards delivered to your line managers and product development teams.

What Our Clients Say

I was really impressed with the way Hemisphere handled everything. From the first conversation to everything in between, they were very helpful and knowledgeable.
Niels van Hofwegen – Program Manager at EPCOR (Air France-KLM)

Do your customer agents still categorize and summarize entire conversations because an AI can't?