No time to waste
Through increased customer product and channel complexity, providing customer service has become a tough challenge for service-driven organizations. However, helping customers is essential to winning their trust and making them loyal to your brand. AI is at a level where it can produce high quality conversations, automate agent tasks or monitor sentiment for only a fraction of the cost.
Conversation AI is the next leap in automated customer support. Compared to chatbots, that are mainly optimized for intent recognition and slot filling, conversational AI understands entire conversations and pushes efficiency of customer service departments to a new level.
Want to see one of these tools in action?