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overview

The Dutch police are testing whether a chatbot could work as a new reporting channel. By involving citizens more in police work, the hope is that more information will become available to solve cases. 

Challenge
How can we offer citizens a listening ear in a low-threshold manner, channel reports smartly, and deal efficiently with the capacity of agents.

Solution

Easily report nuisance with chatbot Wout

Together with our partner Deloitte, we organized several design sprints to design, test and build solutions to the problem. Ultimately, we succeeded in developing a virtual agent where people could make nuisance reports such as fireworks and noise nuisance or report suspicious situations. In a live test on New Year’s Eve, about 150 people used the chatbot to report fireworks, which allowed the police to tackle the fireworks problem more specifically.
The speed and quality helped enormously in getting proofs of concept to the market asap, in order to be able to validate them amongst customers. Not only did Hemisphere get the job done, but they also made the journey one to remember.
Jan Willem De Vries - Manager Strategy & Innovation at Monitor Deloitte
Jan Willem De Vries - Manager Strategy & Innovation at Monitor Deloitte
Data

Data

Knowledge and insights from 250 citizens and police officers
Technology

Technology

Google Dialog Flow, various NLP models, Bubble.io
Scope

Scope

Prototype and Test
Planning

Planning

Realized in 3 months

Contact

Interested to know more about our services?

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Thomas Schijf
Founder Hemisphere

info@hemisphere.ai
+31 (0)6 140 31 885

Visiting address: 
Jaarbeursplein 6
3521AL Utrecht
The Netherlands

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