Smarter Customer Service Back Helping customers is essential for customer loyalty but it is complex & expensive. Through increased customer standards, desires and situations, providing customer support has become a tough challenge for service-driven organizations.  Problem How to keep the

Migrating to a New Database Back Unica, a large office space service organization in the Netherlands, asked Hemisphere to support them with their migration task to Microsoft Dynamics.  ProblemAt Unica different versions of the truth were present at different data

Personalized medicine intake Back Millions of people rely on getting the right intake of medicines. It gets tricky when you’re prescribed a new medicine and are unsure how it will interact with your other medicines.  ProblemWith the enormous influx of

Understand Customer Reviews Back Reviews help organizations improve their products and services, nothing new. But what are the exact features your customers want? An essential part of the strategy of this client was to listen to their customers. They asked

Virtual Police Officer Back The Dutch police wanted to discover if a chatbot system could work as a new reporting channel. This could also be a nice way to keep civilians in the loop and give relevant updates about their

Prevent payment problems Back Hemisphere did this project for a large utility company ( with 2 million+ clients). These clients have to pay monthly and annual invoices. However in about 2% of the cases people were not able to pay

Maverick Company Spend Categorisation Back At most companies categorization of invoices is done fully automatically. However, when it comes to assigning the right procurement category of maverick spend, it is not always correctly assigned or is classified as ’other’. We

Sustainable Impact Insight Back Impactalytics is for the true impact investor. But as a true impact investor, how do you know you make true impact when investing in company X? We partnered with Impactalytics to develop a tool that can